Frequently Asked Questions
Everything you need to know about your Rockport experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. Our footwear typically runs true to size, but we recommend measuring your foot and comparing it to our chart for the most accurate fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn merchandise in its original packaging. Simply use our online portal to generate a prepaid return shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your new pair of shoes sooner.
Are Rockport shoes waterproof?
Many of our styles feature Hydro-Shield technology and waterproof leathers. Please check the specific product description to see if a model is rated as waterproof or water-resistant.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary depending on the destination country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments through Klarna.